Privacy Policy

Last updated: 1 November 2026. This policy explains how VAGCode Academy handles information when providing remote technical support, training and case services.

Information we collect

• Account and contact details, such as name, email, country, workshop name and WhatsApp.
• Vehicle and technical information, such as model, year, VIN, fault codes, scan reports, repair history and uploaded files.
• Service records, including quotes, messages, delivery files and case status.
• Technical logs needed for security and essential website operation.

How we use information

We use information to review cases, provide and improve services, send necessary notifications, prevent misuse and meet legal obligations. We do not sell customer information or publish vehicle data without authorization.

Storage and sharing

Information is kept in access-controlled systems and disclosed only to technicians and infrastructure providers needed to deliver the service. International service may involve processing in another country. Records are retained only as long as reasonably needed for service, security and legal obligations.

Your choices

You may request access, correction or deletion of personal information, subject to legal, dispute and security requirements. Contact support@vagcodingacademy.com.